VIP Coordinator
Bardstown Bourbon Company
Position: VIP Coordinator
Status: Full Time Exempt
Schedule: Days, Monday – Friday (Flexibility to work occasional evenings, weekends, and special events)
Location: Bardstown, KY (Travel 10-20%)
Reports To: VIP Experience and Education Manager
Who We Are
From bespoke bourbon production to boundary-pushing brands, Lofted Spiritsis where tradition meets transformation. Expanding on the work started by Peter Loftin in 2016, and today the number one producer of Kentucky contract whiskey, Lofted Spirits pioneered a world-class, industry-shaking approach to custom contract distillation while developing some of the fastest growing brands in American Whiskey, Bardstown Bourbon, and Green River. A unified entity, Lofted Spirits is built to lead the global whiskey industry, delivering exceptional experiences through innovation, trust and transformative industry impact while crafting some of the world’s most desired and awarded whiskies. Lofted Spirits joined the Pritzker Private Capital family of companies in 2022. Learn more at LoftedSpirits.com.
Bardstown Bourbon Company is pushing the boundaries of innovation while honoring the traditional art of making great whiskey. With the most modern, technically advanced whiskey distillery, Bardstown Bourbon combines the highest quality distillation and spirited hospitality into a modern, authentic bourbon experience unlike any other on the Kentucky Bourbon Trail™. Bardstown Bourbon Co. is working to push the entire industry in a direction that is more innovative, more transparent and more collaborative. Bardstown Bourbon was named 2023 Worldwide Whisky Producer of the Year by IWSC, Brand Innovator and Distiller of the Year at the 2025 Icons of Whisky, and the brand’s Amrut Indian Whisky collaboration, the first of its kind, was honored as the highest-rated American Whiskey by Whisky Advocate in 2024. Bardstown Bourbon Co. is part of Lofted Spirits, one of the largest American Whiskey distillers in the U.S. For more information visit BardstownBourbon.com.
Green River Distilling Co. is a celebration of classic Kentucky – honoring the past while staying firmly planted in the present. The 10th oldest licensed distillery in Kentucky (DSP-KY-10), Green River is known as "the Whiskey Without Regrets," and enjoys a rich history dating back to 1885. Reintroduced in 2022, Green River Distilling Co. proudly calls Owensboro, Kentucky home and serves as the westernmost outpost of the Kentucky Bourbon Trail™. Authentic and approachable, Green River offers a growing portfolio of whiskeys crafted from historic mash bills. Blended to create a smooth and welcoming taste profile, Green River Distilling Co. is a true testament to simplicity and quality going hand-in-hand. Green River is part of Lofted Spirits, one of the largest American Whiskey distillers in the U.S. For more information visit greenriverwhiskey.com.
Job Summary
The VIP Coordinator at Lofted Spirits is responsible for ensuring a world-class VIP guest experience across all touchpoints of the distillery’s hospitality operations. This dynamic role blends customer service, event coordination, hospitality support, and a passion for working with the public. The role is meant to contribute to the welcoming atmosphere and smooth functioning of our very busy VIP experiences. This position reports to the VIP Experience and Education Manager.
Essential Job Duties and Responsibilities
- Coordinate all VIP visits to our locations, including the VIPs’ itineraries, tour times, tastings, and restaurant reservations.
- Coordinate and host media visits for Lofted Spirits, such as photo and video shoots.
- Coordinate VIP gift bags and lanyards.
- Maintain the department’s calendar with details of all VIPs visiting our locations, including Single Barrel selections.
- Host VIP experiences for our guests, providing friendly and knowledgeable service which reflects Lofted Spirits’ brand values.
- Host onsite Single Barrel selections for customers, including setting up and breaking down the tasting room.
- Support all aspects of the VIP & Single Barrel programs across our four locations.
- Support the setup and breakdown of VIP events, including décor and beverage service.
- Support, supervise, and act as a benchmark for our VIP Ambassadors and Visitor Experience Representatives.
- Follow up with VIPs before and after their visit, gathering feedback, and building long-term customer relationships.
- Respond promptly to guest inquiries and feedback.
- Understand the SOPs for both our Visitor Center and Restaurant & Bar.
- Additional responsibilities as assigned.
Desired Qualifications and Skills
Education & Experience
- Minimum 2 years of experience in hospitality, events, or customer service.
- Bachelor’s degree or equivalent experience in hospitality, tourism, event management, or related field preferred.
- Ability to speak and write English fluently.
- Excellent communication and interpersonal skills
- Ability to multi-task
- Basic computer skills
Skills & Competencies
- Previous experience in spirits, wine, or beverage industry preferred.
- Previous distillery or visitor center experience a plus.
- Strong organizational skills and attention to detail.
- Exceptional interpersonal and communication skills, both verbal and written.
- Ability to multitask and thrive in a fast-paced, guest-focused environment.
- Excellent hospitality and customer service skills.
- Proficient with Microsoft Office suite.
- Flexibility to work occasional evenings, weekends, or travel for events.
Physical Requirements
- While performing the duties of this job, the employee is regularly required to talk and hear; sit, stand, walk, bend, kneel, stoop, crouch, crawl, and climb all day; lift and/or move items over 50 pounds; use hands and fingers to handle or feel objects, tools, or controls.
- The employee must be able to physically navigate around a plant/production environment, including the repetitive climbing of stairs and elevated walkways.
- Frequent expose to fluctuating indoor and outdoor temperatures.
- Limited overnight travel may be required and travel by car, air, train, or other means of public transportation may be needed.
- The employee must have the ability to hear and understand verbal communication in person and over communication devices (phone, radio); ability to detect and respond to alarms, warning signals, and emergency notifications; ability to distinguish differences in tone, volume, and pitch for accurate communication.
- The employee must have the ability to read printed materials, digital screens, and fine print; ability to detect visual signals such as warning lights, hand gestures, or safety signs; ability to accurately perceive depth, color, and movement as required for the role; ability to operate tools, machinery, or vehicles requiring visual coordination.
- Must be comfortable interacting with distillery customers as well as tour groups and guests in a hospitality focused environment.
- Must be a team player.
- The employee must have sufficient taste and smell abilities to accurately evaluate alcohol distillate when required.
Our Company is committed to equal opportunity in all aspects of employment. It is the policy of our Company to provide full and equal employment opportunities to all employees and potential employees, without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.
