Executive Housekeeper
Full job description
ARE YOU A DYNAMIC LEADER?? A TEAM PLAYER?? DO YOU ENJOY HELPING PEOPLE SUCCEED?? ARE YOU LOOKING TO ADVANCE YOUR CAREER WITH A GROWING COMPANY? IF YOU ANSWERED "YES" TO ALL OF THE ABOVE QUESTIONS, THEN WE ARE LOOKING FOR YOU!! We have an exciting opportunity within our housekeeping department, come join our BEAUTIFUL Holiday Inn Express & Suites in Alcoa, TN!!! The ideal candidate will have experience leading teams to success through positivity and goal-oriented tasks. We have an amazing group of team members who will thrive under the right leader! COMPETITIVE PAY based on experience. Eligible for Health, Dental, Vision and Life Insurance. Free Telehealth and 401(k) benefits, along with Daily Pay!! Job Responsibilities
Assign rooms to housekeepers depending on availability, assign any extra help for deep cleaning
Manage storage area(s) to see if there are enough housekeeping supplies, ensure storage areas remain locked
Keep current with updated list of checkouts
Inspect all clean rooms & update them in the computer
Coordinate with the front desk, ensuring that all guests have either checked-out of their rooms or paid for another night
Maintain the lost & found file cabinet, report items in the log-book & mark items with the room number & date
Adhere to M. Gibson Hotels employee handbook, standard code of conduct, policies and procedures
Make sure housekeepers load their carts with all the necessary supplies, all bottles are correctly labeled & the cart is clean
Ensure all housekeepers have set PTAC units at proper levels (including heating & air), stripped all beds in checked-out rooms, and dropped all linens to laundry before any cleaning is done
Partner with the maintenance person daily, giving a brief review of the work to be done for the day
Ensure housekeepers utilize the timeclock according to their scheduled / worked hours
Perform a walk-through of the hotel to inspect cleanliness, this task includes the parking lot, sidewalk, & trashcans
Make sure there are enough linens for overnight guest needs
Complete performance reviews as needed, giving careful attention to the average number of minutes spent on each room by each housekeeper
Train each new housekeeper through example, observation, demonstration, constructive feedback,
Terminate housekeepers as needed
Complete blood borne pathogens and beg bug training
Complete all brand and hotel required training programs and certifications
Make sure that any problem in the room is corrected by the housekeeper who first cleaned the room and prior to the room being reported clean to the front desk Required Skills and Qualifications
Responds promptly to any guest's inquiries or complaints
Shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language, and never displaying anger
Demonstrates a commitment to servicing the guest; takes initiative to speak to a guest
Acknowledges every guest with eye contact, nod, & greeting
1-2 years in a supervisory role for housekeeping
Guest service experience
Positive attitude
Attention to detail
Team Player
Organizational skills
Professional verbal communication
Ability to lift, carry, push and pull up to 25 lbs., along with ability to walk and stand up to 100% of shift.
At least 3-5 years of hospitality experience is preferred Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Assign rooms to housekeepers depending on availability, assign any extra help for deep cleaning
Manage storage area(s) to see if there are enough housekeeping supplies, ensure storage areas remain locked
Keep current with updated list of checkouts
Inspect all clean rooms & update them in the computer
Coordinate with the front desk, ensuring that all guests have either checked-out of their rooms or paid for another night
Maintain the lost & found file cabinet, report items in the log-book & mark items with the room number & date
Adhere to M. Gibson Hotels employee handbook, standard code of conduct, policies and procedures
Make sure housekeepers load their carts with all the necessary supplies, all bottles are correctly labeled & the cart is clean
Ensure all housekeepers have set PTAC units at proper levels (including heating & air), stripped all beds in checked-out rooms, and dropped all linens to laundry before any cleaning is done
Partner with the maintenance person daily, giving a brief review of the work to be done for the day
Ensure housekeepers utilize the timeclock according to their scheduled / worked hours
Perform a walk-through of the hotel to inspect cleanliness, this task includes the parking lot, sidewalk, & trashcans
Make sure there are enough linens for overnight guest needs
Complete performance reviews as needed, giving careful attention to the average number of minutes spent on each room by each housekeeper
Train each new housekeeper through example, observation, demonstration, constructive feedback,
Terminate housekeepers as needed
Complete blood borne pathogens and beg bug training
Complete all brand and hotel required training programs and certifications
Make sure that any problem in the room is corrected by the housekeeper who first cleaned the room and prior to the room being reported clean to the front desk Required Skills and Qualifications
Responds promptly to any guest's inquiries or complaints
Shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language, and never displaying anger
Demonstrates a commitment to servicing the guest; takes initiative to speak to a guest
Acknowledges every guest with eye contact, nod, & greeting
1-2 years in a supervisory role for housekeeping
Guest service experience
Positive attitude
Attention to detail
Team Player
Organizational skills
Professional verbal communication
Ability to lift, carry, push and pull up to 25 lbs., along with ability to walk and stand up to 100% of shift.
At least 3-5 years of hospitality experience is preferred Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
