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Customer Service Associate

Posted: 08/27/2023

Position Summary Customer:

Service Associates are responsible for educating and informing customers about the successful operation, benefits, and safety of Thoroughbred Express washes.

Key Duties and Responsibilities: Focus on providing a positive customer experience.

  • Carry out daily duties that ensure the effective operation of a car wash facility in partnership with peers and site management.
  • Greet customers with a warm smile, review and educate on services, and assist with payment.
  • Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility.
  • Direct the Driver into the entrance to the car wash or guides them onto tracks.
  • Carry out periodic maintenance of equipment used in washing to keep them in proper working order.
  • Perform cleaning of the facility and ensure everything is kept in the appropriate place and organized.
  • Assist customers in any area concerning the car wash process.
  • Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
  • Additional duties as assigned.

Job Qualifications:

Must be at least 18 years of age.

Essential Abilities:

  • Display courteous, customer service focus, and professional attitude
  • Work while standing over long periods (6+ Hours)
  • Lift items of moderate weight (10+ pounds)
  • Maintain work expectations outdoors in all weather conditions
  • Interact ethically with fellow employees and customers
  • Possess valid and current driver’s license
  • Excellent written and oral communication skills, as well as interpersonal skills Desirable:
  • Previous car wash experience


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