Retail Associate
The Retail Associate will be responsible for daily retail operations at Heaven Hill Bourbon Experience. This position will handle cashier and inventory duties, including all point-of-sale activity. The Associate is responsible for providing exceptional customer service and answering all questions and inquiries about our product.
How You Will Spend Your Time?
- Responsible for daily Point of Sale (POS) activity
- Establish strong working relationship with Retail Lead and work together to ensure data integrity in the POS system Counterpoint
- Perform the roles of cashier and greeter to guests
- Interact with guests, provide knowledge of the spirits and samples as requested
- Educate guests about the brand stores, histories and processes
- Maintain a friendly, courteous and professional demeanor at all times
- Handle merchandise and bottle sale transactions.
- Restock inventory and maintain a clean retail environment.
- All other duties as required
Who You Are…
- High School Diploma or GED equivalent required
- Minimum 1 year of retail or customer service experience
- Must be 21 years of age or older
- Ability to represent the company and communicate professionally and effectively with people internally and externally
- Excellent interpersonal and communication skills
- Knowledge of principles and processes for providing customer service
- Knowledge of administrative and clerical procedures
- Basic knowledge of phone, voice mail, and electronic mail systems
- Basic knowledge and use of computers to enter data or process information
- Available to work weekends (Friday, Saturday, Sunday)
- Available to work 8-10 hour shifts independently
Valued but not Required Skills and Experience:
- Previous experience in the distilled spirits industry and/or knowledgeable on spirits industry
- Previous work experience in a retail gift shop
Physical Requirements
While performing job duties, the employee is occasionally required to stand; walk; use hands and fingers to handle or feel objects, use of computer; and reach with hands and arms. Employee must occasionally lift and/or move up to 45 pounds.
Benefits
- Paid Vacation
- 11 Paid Holidays
- Health, Dental & Vision eligibility from day one
- FSA/HSA
- 401K match
- EAP
- Maternity/Paternity Leave
Heaven Hill and its affiliates are committed to fostering a diverse workforce as an Equal Employment Opportunity company. We invite applications from candidates of all backgrounds, without regard to race, religion, color, sex, sexual orientation, natural origin, gender identity or expression, age, disability, veteran status, or any other legally protected characteristic.
