Position Summary:
Provides customer service support by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This is a full-time position.
Position responsibilities:
Deliver prompt and professional solutions for customer inquiries via phone, email, etc.
Resolve customer issues over the telephone, including billing inquiries and sales opportunities
Research, prioritize and resolve customer issues in timely and accurate fashion.
Maintain documentation of customer inquiries and responses for future reference.
Direct or route customer calls to appropriate personnel for assistance.
Handle dissatisfied customers in a polite and professional fashion.
Track and follow-up all customer requests in a timely manner.
Maintain broad knowledge of all company products, services and promotions.
Manage large volume of customer calls in friendly and courtesy manner.
Provide outstanding and exceptional customer service.
Work with product and sales teams to address and resolve customer issues efficiently.
Return customer calls in a timely manner to ensure customer satisfaction.
Knowledge, Skills and Abilities:
Must be computer savvy with POS systems; must know how to type, use Microsoft office proficiently, and be willing to learn new programs.
Must have ability to work patiently and courtesy in customer relations
Must have ability to communicate effectively, both verbally and in writing
Ability to think quickly and logically to ensure expedient response to customer inquiries
